Service Request Form

OUR POLICIES/PROCEDURES HAVE CHANGED FOR THE SUMMER OF 2024:

*PLEASE READ BEFORE COMPLETING THE FORM BELOW*

We are currently approximately 1 week out on service. (**Please Note: We are closed from Dec 23rd - Jan 3rd, 2025.*)

Happy Holidays!

If you are requesting service for your Genset, we are 4 weeks out. (We perform service on Kohler and Fischer Panda generators only.)

Be aware of schedule changes and fees for locations outside of the normal areas of travel.

• Please have your boat available, with a key (combo, etc...), for faster service.

• Warranties are treated the same as all other service requests.

•  We need all the info for technicians on the form.

• To Cancel your service, please call us immediately so we can inform our techs.
  

• After you have submitted your request, Please call us with payment information. This is required for the first hour of Labor and Travel (YOUR SERVICE CALL WILL BE HELD IN PENDING UNTIL WE HEAR FROM YOU WITH THE CREDIT CARD INFO)

Please be advised:

• We require a credit card on file before we will send a tech to your boat. (If you do not plan to move forward and call with the credit card info, please forgo completing the form.*)
• We may correspond with you through email before we make a phone call so please be on the look out for email communications from us.
• Don't forget to hit submit! We have had some issues of forms not coming through. You may have to submit more then once if it bounces back with and error message.
  
• Cancellation: If our truck goes out to your boat, you will not be reimbursed for the 1st hour travel/labor fee. 
• The 1st-hour travel and labor fees are $195.00. For areas outside of our normal travel, the fee is $225.00. (These areas include Baltimore, Easton, Solomons Island, etc...)

Thank you for your cooperation and your business!